Key Responsibilities

1. Strategic & Regional Leadership
   • Define and execute the strategy for GFM / Payments Production Support, aligned with global payments technology objectives
   • Build and lead high‑performing global teams, including onshore, offshore, and vendor resources
   • Act as a senior escalation point and decision‑maker for critical production and business‑impacting issues
   • Partner with senior business stakeholders to align technology services with enterprise priorities
2. Production Support & Operational Excellence
   • Ensure 24x7 stability and availability of Global Financial Messaging and Payments applications
   • Oversee incident, problem, and change management processes aligned with ITIL best practices
   • Drive improvements in: Mean Time to Recovery (MTTR)
   • Incident reduction and root cause elimination
   • Service level adherence and operational KPIs
   • Lead release manageme...