Qualifications & Skills:

• Proven experience in production support, application operations, or a similar technical support role.
• Hands-on familiarity with monitoring and observability tools, including Dynatrace, Pager Duty and Grafana.
• Experience with GCP log monitoring and analysis for cloud-hosted applications.
• Strong analytical and troubleshooting skills with a demonstrated ability to investigate defects and drive resolution.
• Proficiency in a scripting language (e.g., Python, Bash) for process automation.
• Strong working knowledge of SQL for data extraction and analysis.
• Understanding of Site Reliability Engineering (SRE) concepts and DevOps practices.
• Excellent verbal and written communication skills, including the ability to perform effectively during high-pressure incidents and cross-functional engagements.
• Ability to work independently in a 24x7 rotational support environment.
• Pro...