Role: Application Support Analyst (Mid-level / Senior)

Location: Singapore (Onsite)

We are hiring Application Support Analysts across two experience levels to support critical front-office applications in a high-impact production environment.

Experience Levels

• Mid-Level: 3–8 years of experience
• Senior Level: 8+ years of experience

Key Responsibilities

Production Support & Monitoring

• Provide L1 and L2 support in a follow-the-sun model
• Monitor production systems and ensure high availability and performance

Incident Management

• Handle production incidents, ensuring minimal business disruption
• Perform root cause analysis and document resolutions

Change Management

• Support deployments, releases, and system upgrades with minimal risk

User Support ...