Minimum Qualifications 5 to 8 years of experience within IT at either management/leadership level Diploma or Bachelor’s degree in IT related studies or equivalent A Clinical qualification will be advantageous 8+ years’ experience managing Business Application Services (i.e., ERP, Process Architecture, Business Analysis, Integration, Automation) in a large complex/matrix global organisation Exposure to managing and implementing Human Resource applications will be an advantage 4-6 years’ experience with business process modelling tools 3-5 years involvement in Contract negotiations with Vendors and service providers Knowledge of Service Delivery and Service Support disciplines as defined under ITIL Specialist knowledge in developing and maintaining ITIL policies and procedures Demonstrable experience in managing Service Delivery in an outsourced environment ITIL certified Significant experience of multiple vendor management and contracts Experience in defining and monitoring SLA’s Unders...