The Digital Application Operations professional is accountable for the stability, availability, and performance of all digital applications through best‑in‑class proactive monitoring and structured operational controls. The role owns service availability and performance reporting, leads incident root cause analysis with strict remediation to prevent recurrence, and acts as a production gatekeeper to safeguard live environments. It continuously challenges sub‑optimal solutions, driving their transformation into sustainable, high‑performing services while managing digital partners and external stakeholders. The role also ensures timely closure of audit findings through strong governance and embraces automation and innovation (e.g., Agentic AI, RPA) to streamline and modernize operations.

• Ensure end‑to‑end operational stability, availability, and performance of digital applications (App, Web, ...