Project Description: We are seeking Support Analyst with experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes and a proven ability to maintain application uptime and improve system performance across banking domains. Responsibilities: - Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies - Ability to coach and guide the team of Engineers or other Service Management Staff - Ability to identify requirements and create a solution architecture that meets identified requirements - Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it - Proficiency in troubleshooting software or infrastructure issues, troubleshooting using tools or debugging a large codebase Improves team operation practices by incorporating best practices - Successfully launches new features or re -architects...