- Configure and customize ServiceNow applications, modules, workflows, and processes based on business requirements - Develop and implement new functionalities, enhancements, and integrations within the ServiceNow platform - Maintain and optimize platform performance including system settings, upgrades, updates, and patches - Provide technical support and troubleshooting assistance to end users and resolve platform-related issues - Conduct user training sessions and develop documentation, guides, and learning materials - Stay updated with ServiceNow releases and communicate relevant enhancements to stakeholders - Perform data integrity checks, audits, and reconciliations to ensure accuracy and consistency - Create and manage dashboards, reports, and analytics for business insights and decision-making - Support ITSM processes and ensure alignment with IT service management best practices - Work with APIs and integrations for connecting ServiceNow with other enterprise systems - Ensure c...