**Application Analyst Sr.**




**Job Summary**


The Application Analyst, Sr for the Contact Center and My Account position within Gas Technology Services will have overall responsibility for helping to refine requirements and create functional and technical designs for custom applications to support the Customer Experience applications utilized by Southern Company Gas. This includes requirements and designs to build and support interfaces to Southern Company Gas customer information system applications. It is expected that this resource will be a subject matter expert with deep technical knowledge within the Contact Center and My Account area. Analysts will work closely with our Business System Analysts, Technology Planning Analysts (TPAs), Business partners and BOTS partners to understand business requirements and refine Functional and Technical designs. Additionally, Analysts provide key system knowledge required for production support and incident...