Summary

We’re seeking a proactive Customer Service Support Specialist in the apparel industry. You’ll handle customer inquiries via phone and email, manage orders end-to-end, resolve delivery/sizing/returns issues, and coordinate with production and warehouse teams to ensure accurate, on-time fulfillment. You’ll provide clear status updates, document cases in the CRM, meet response-time SLAs, and surface recurring issues to improve the customer experience.

Key Responsibilities

• Serve as the first point of contact for order, product, pricing, and availability inquiries.
• Create, modify, and track orders; confirm ETAs, backorders, substitutions, and cancellations.
• Manage returns/exchanges (RMAs), credits, and replacements with accurate documentation.
• Troubleshoot delivery issues with carriers; escalate late or lost shipments as needed.
• Guide customers on sizing, materials, care, and basic product sp...