Position

Customer Support Specialist – APAC Hub

You are the first point of professional contact for our customers, ensuring healthcare providers can continue their essential work without interruption.

Responsibilities

• Resolve critical challenges: Handle customer inquiries via phone and digital channels, providing foundational troubleshooting and technical problem‑solving to keep patient testing on track.
• Champion digital transformation: Promote and guide customers in adopting digital support tools and remote assistance technologies to improve laboratory efficiency.
• Drive quality and safety: Act as a local case handler, identify product quality issues and raise them to maintain the highest standards of patient safety.
• Foster continuous improvement: Contribute to the creation of new troubleshooting materials and “self‑fix” content, empowering colleagues and customers.
• Collaborate across borders: Work within an...