The successful candidate will set the strategic direction in the following areas:

• Channel Partner Support: support and optimize the frontline inbound B2B escalation team who assist 9000+ Authorised Service providers, Retail Stores and Contact Centres in solving repair related administrative issues.
• Customer Relations Support: support and optimise the frontline inbound Consumer team who assist end consumers directly and Contact Centre advisors resolve complex repair‑related queries.
• Regional back office support: many thousands of support transactions (financial, inventory movement, order processing, etc.) across many internal systems.

Responsibilities are centered on leading through a team of Regional senior managers based in Singapore and Shanghai.

Build collaborative relationships regional peers in the United States, and Ireland to maintain regiona...