**Lead Critical Mission Support: Become an AOG Customer Resolution Specialist with PDS Tech Commercial**

**Location:** Herndon, VA | **Payrate:** $29 - $33/hour | **Schedule** : Rotating Shifts

Drive Rapid, High-Stakes Solutions That Keep Aircraft Flying

PDS Tech Commercial is partnering with a leader in the aerospace industry to hire a highly capable **Aircraft on Ground (AOG) Customer Resolution Specialist** . In this critical role, you will be at the center of time-sensitive operations, ensuring that grounded aircraft receive the fast, accurate, and expertly coordinated support needed to return to service. Your decisions and strategic problem-solving will directly impact flight operations across the globe.

What You Will Do: Key Responsibilities

Order Processing / Customer Support – 50%

+ Receive, review, analyze, and process AOG orders in CRM and ERP systems.
+ Assess urgency, validate requirements, and prioritize orders ...