Role Overview

The Analytics DEM Specialist is responsible for analyzing and interpreting data from Digital Experience Monitoring (DEM) platforms to provide actionable insights into digital employee experience, endpoint performance, and application health. The role supports proactive IT operations, service improvement initiatives, and data-driven decision-making across IT delivery and Experience Management Office (XMO) functions.

Key Responsibilities

• Analyze and interpret data collected from DEM tools such as Nexthink and SysTrack.
• Monitor device performance, application usage, endpoint health, and overall user experience.
• Design, develop, and maintain dashboards, reports, and analytics views for various stakeholders.
• Identify trends, performance issues, anomalies, and root causes affecting digital employee experience.
• Provide actionable recommendations to improve user satisfaction and IT service quality.
• Support Inci...