Essential Responsibilities:

Produce reports/requests/deliverables on time and in good quality

Maintain productivity and and attention to detail while meeting service level agreements in a complex environment

Facilitate assignment and resolution of ServiceNow tickets

Effectively communicate with requestors/users to gather issue details and relay resolutions steps.

Assists on system enhancement and continuous improvement projects.

Assist in maintaining database integrity through data validations and reviews.

Support ad-hoc requests as appropriate

Maintain documentation of system processes, reports, and system functionality.

Creates and updates work instructions and creating additional guides for enhanced user support.