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ANALYST, SUPPORT SERVICES

Company

Crowley

Location

San José, Costa Rica

Type

Full-time

ANALYST, SUPPORT SERVICES-(CRI000033)

Description

What You'll Do?

Responsible for providing on-site and remote technical support for physical and virtual PCs, printers, desktop apps, LAN/ Wi-Fi connectivity to effectively maintain productivity at all levels of Crowley’s business processes. This position is a hands-on technical role that requires the utilization of educated troubleshooting skills to resolve complex technical issues.

Key Responsibilities:

  • Provide onsite and remote support to business end-users, analyzing and resolving problems associated with PC hardware, operating systems, application software, network, and phone; the remote installation, configuration and maintenance of PC desktops, laptops, monitors, virtual machines, printers, and mobile devices.
  • Provide Windows-based software troubleshooting, including but not limited to MS Office, as well as business specific local applications. 
  • VoIP an...
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