**Job Summary**

The Analyst, Solution Management role is responsible for providing technical support to the Rail Traffic Control (RTC) system and coordinating with other Information and Technology (I&T) stakeholders to ensure the integrity and evolution of the products they are accountable for. The role ensures that these products perform within agreed-upon Service Level Agreements (SLAs), adhere to I&T standards (e.g., Security and Architecture), maintain support excellence, and always stay current. Acting as the primary escalation point during problem resolution, the incumbent keeps business stakeholders informed of progress.

**Main Responsibilities**

**Critical Systems Operations and Support**

· Maintain and support critical Train Dispatch Systems to ensure smooth train operations

· Setup, configure, and maintain system servers and workstations

· Configure, test, and install vendor system releases

· Prepare, test, and im...