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Analyst, Service Delivery (Telecom)

Company

Aga Khan University (AKU)

Location

Karachi, Pakistan

Type

Full-time

Job Role / Responsibilities:


Reporting to the Manager, Information Technology you would be responsible for working with the end-user, infrastructure support and maintenance of communication system networks. Perform routine system administration and maintenance on local or remote locations with no impact to the business. Accountable for performing problem identification, isolation and resolution, document methodologies, thorough knowledge of voice/data network management, execute hardware and software installations, and performance tuning and recovery. Specifically, you will be responsible to;

  • responsible for smooth and uninterrupted operation / maintenance of communications network at AKU all sites
  • responsible of the VoIP connectivity of Local and international sites.
  • responsible for the smooth integration and operation of IVR, Voice Call Recorder, Call Accounting system and Call Center with daily activities
  • maintenance and ...
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