Your Role: Analyst, O2C

Responsibilities

• Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
• Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery.
• Work closely with logistics service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of outbound shipment fulfilment.
• Generate billing according to the established Elanco billing policy and comply with country tax requirements.
• Handle product-related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with compliance.
• Process all requests according to the established work instruction and process definition guideline, ensuring accuracy and completeness of the creation/change request.
• Recognize and solve non-s...