I. Job Summary

Under general supervision, provides intermediate level data and work assessment, reporting, and recommendations within assigned areas of expertise. Provides intermediate level analysis in order to support and enhance overall department workflow, customer service, improvement and work quality.

II. Essential Duties and Responsibilities

+ Subject Matter expert for assigned functions.
+ Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.
+ Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
+ Tracks issues to resolution within department and in partnership with other groups.
+ Monitors overall work flow to ensure timely completion of projects and daily work requirements.
+ Assists with special projects within assigned department or as part of cross-functional teams as ...