In this role, you will be responsible to support the implementation of Amazon Connect cloud-based contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy scalable contact center architectures, including conversational IVRs, real-time reporting and analytics, and AI-driven capabilities such as generative AI and intelligent automation.

• Learn and support the configuration of Amazon Connect contact flows, routing profiles, and AI capabilities such as sentiment analysis and automated call summarization
• Collaborate with senior engineers and project managers to deliver solutions aligned with customer requirements
• Support integration efforts with various CRMs (e.g., Salesforce, ServiceNow) or other business systems
• Support testing, issue resolution, and documentation activities throughout the deployment process
• Communicate effectively with cu...