Skill: NLP Analyst Technology requirements:
Min 4+ yrs hands on , SmartAssist, IVR Technologies, Java, Java Script, Python would be preferred. Good experience on Conversational AI Platform. Exposure to Gen AI and its concepts with conversational AI Products. Good experience in understanding the business requirements and creating chatbots in XO Platform, Search Assist. Transforming natural language data into features using NLP techniques, Knowledge on and IVR systems. Responsibilities: Build content for chatbot and define an efficient process for identifying targeted follow-up questions based on keywords. Research and analyze the scope of intent within the linguistic and technical dimensions of chatbot's capabilities. Work with developers, product, and engineering teams to maximize conversions while ensuring a great user experience. Analyze chat history and optimize intents. Experimen...