About the Business Area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

Responsibilities

• MIS Monitoring and Reporting:
  • Manage and maintain MIS on all ITMAM activities.
  • Track and analyze historical data, trends and report on ITMAM and individual unit’s performance.
  • Ensure timely submission of reports and escalations.
• Service and SLA management:
  • Coordinate with ITMAM units and Business ...