Overview
The RN Phone Triage responds to inquiries from the general public, medical providers, patients & families, community partners and stakeholders. Timely and accurate information collection, appropriate care advice and dispositioning are essential.
Responsibilities
* Provide timely and appropriate triage of phone calls including care advice and recommendations per protocols
* Perform detailed evaluation of patient symptoms and provide appropriate medical advice on treating symptoms and/or recommendations for escalating treatment via telephone using protocols
* Complete all required paperwork and documents care rendered in all appropriate locations that is clear and concise for providers.
* Book same day appointments into practice specific schedules per protocols
* Follow established procedures and protocols, and completes accurate and efficient documentation for each telephone triage encounter using appropriate internal and external resources.
* Become wel...