Job Summary:
The Ambassador Team Leader will provide day-to-day leadership and direct supervision of Ambassadors. Maintain consistent staffing levels; recruit, hire and train all staff. Provide coaching and counseling as needed. Complete probationary reports, yearly evaluations and conduct individual meetings if employee is not performing well. Hold monthly staff meetings and monthly one-on-one meetings. Oversees the completion of EPIC WQs. Ensures all patient signatures keep policies, procedures and cheat sheets up to date. Liaison for meetings with internal departments that interact with Ambassadors. Maintain work schedule per union guidelines and coordinate time off for employees. Act as a leader providing positive reinforcement to employees.

Major responsibilities include: staff supervision, ensuring smooth visitor clearance and sign-in process, ensuring staff are providing excellent customer service and that staff are completing patient signatures who are in-house fro...