Alorica Centris Eton Quezon City - Hiring BPO Agents for Voice or Non Voice Accounts

Location: On-site - Quezon City

Employment Type: Full-time

Education: High School or Senior High School

Department: Chat

Job Description

As a Call Center Agent, you’ll provide exceptional customer support while being part of a vibrant, supportive team.

Responsibilities

• Assist customers via voice, chat, or email depending on the assigned line of business
• Provide accurate information, troubleshooting, and high-quality service
• Document interactions and follow process guidelines and compliance standards
• Resolve concerns with empathy and professionalism
• Collaborate with the team and leaders to meet performance targets and deliver an excellent customer experience

Qualifications

• High School or Senior High School graduate
• Good communication skills (...