Job Description
Manage and troubleshoot Akamai delivery configurations and PM settings
Allocate and resolve 5–10 tickets daily using ticketing systems
Ensure SLA compliance (5–7 days) for transactional and complex tasks
Collaborate with internal teams and vendors to resolve issues and implement changes
Support production changes during off-hours (occasional evening work)
Participate in path updates and configuration enhancements
Maintain documentation and provide updates on ticket progress and resolution timelines

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, natio...