What You'll Do

• Drives operational excellence through a strong safety culture while delivering exceptional end to end customer service and promoting employee and customer well being
• Serves as a safety advocate by proactively identifying, addressing, and preventing safety concerns through audits, observations, investigations, and ongoing engagement
• Allocates resources effectively and provides support to ensure teams meet operational goals safely and efficiently
• Sets team and individual goals aligned to departmental and company objectives while coaching and mentoring frontline team members on skill development, customer service, and cultural behaviors
• Builds strong relationships that foster compassion, authenticity, integrity, respect, and trust across the operation
• Manages escalated service issues and maintains visible leadership presence during operational challenges
• Promotes clear and effective communicat...