We are looking for enthusiastic and customer-focused individuals to join our Airline Account. As a Customer Service Representative, you will assist passengers with inquiries related to flight bookings, schedule changes, baggage concerns, and other travel-related services while delivering excellent customer experience.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email
• Assist customers with flight reservations, rebookings, and cancellations
• Provide accurate information about airline policies and procedures
• Resolve customer concerns in a professional and timely manner
• Maintain accurate documentation of customer interactions

Qualifications

• Senior High School (SHS) Graduate, or
• Completed at least 2 years in college (4 semesters with no back subjects for Old Curriculum High School graduates), or
• College Graduate with at least 6 months BPO experience