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Air Freight Customer Service Officer (East / 5.25 days) [EL]

Company

WECRUIT PTE. LTD.

Location

singapore, Singapore

Type

Full-time

  • Respond to customer inquiries about airfreight services, rates, schedules, and documentation.
  • Work closely with internal teams to ensure timely and efficient shipment processing.
  • Assist customers with bookings, pickups, and tracking their shipments.
  • Address and resolve customer issues professionally.
  • Ensure adherence to airfreight regulations and customs requirements.
  • Update shipment milestones promptly.
  • Maintain accurate records of customer interactions and shipment details.
  • Collaborate with the operations team to enhance processes and service quality.
  • Keep customers informed of any shipment delays or changes.
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