8339 Dubai - Genesys International B.V. Dubai Branch
Location
dubai, United-Arab-Emirates
Type
Full-time
Key Responsibilities
Design end-to-end AI systems for customer experience use cases.
Architect reliable, production-ready AI solutions that combine large language models, deterministic workflows, tools, and orchestration layers.
Define how AI interacts across the full customer journey (self-service, agent copilot, journey management, back‑office automation), including fallback strategies, human handoff, and failure handling.
Optimize retrieval‑augmented generation (RAG) and knowledge architectures to extend Genesys solutions where required.
Design scalable knowledge and retrieval strategies that ground AI responses in enterprise data.
Develop approaches for content structuring, chunking, embedding, and ranking to ensure accuracy, relevance, and freshness.
Partner with customers to align AI outputs with trusted knowledge sources while balancing performance, latency, and governance requirements.
Establish AI ev...
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