Role Overview

We are seeking a strategic and results-driven AI Product Manager - VoiceBOTs to lead the strategic development, deployment, and ownership of conversational AI voicebot solutions across multiple departments, including CRM Telesales, Collections, and Customer Service. In this role, you will guide the full lifecycle of voicebot products—focusing primarily on Google Dialogflow and integration with Genesys Engage telephony systems—to deliver scalable, customer-centric experiences.

Key Responsibilities

• Product Strategy & Roadmap:Define and own the product vision and roadmap using Google Dialogflow, aligning voicebot capabilities with business goals, customer experience standards, and operational efficiency targets.
• End-to-End Delivery:Lead the deployment and optimization of voicebot products while ensuring seamless integration with telephony systems and backend pla...