We're looking for an AI Engineer focused on voice to join our AI and Data team. You'll build and improve the voice agents that talk to our customers - from collections calls to support flows - and turn the resulting conversation data into actionable reports and dashboards.

Your Future Tasks

• Build, tune, and operate voice agents on top of ElevenLabs - conversational TTS, voice agents, and call hooks for real customer interactions, mostly in Filipino (Tagalog)
• Design prompts and dialog flows for voice scenarios such as collections outreach, payment reminders, and customer support - primarily in Filipino, with English mixed in as customers code-switch
• Integrate voice agents with our existing AI stack (offline ASR, collection agent) and iterate based on real call outcomes
• Evaluate agent behavior against labeled calls and business metrics - script compliance, intent handling, conversion, customer experience
• Build ...