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AI Engineer – AI Observability and Quality

Company

IDC

Location

toronto, Canada

Type

Full-time

About the Role & Team IDC is building the next generation of AI-powered intelligence platforms that transform how technology decisions get made. Our platform re-imagines the way decision-makers discover and interact with trusted research and data, and is foundational to IDC's future.

What You’ll Do

Design and build the evaluation infrastructure that ensures the platform's AI systems produce accurate, well-sourced, high-quality responses

Build automated test suites that validate answer quality across agent pipeline changes

Develop regression detection systems that catch quality degradation before it reaches users

Create evaluation frameworks that measure response accuracy, citation correctness, and source quality

Work closely with the product team to translate quality criteria into measurable, automatable test scenarios

Build cost and latency monitoring that tracks the operational efficiency of AI pipeline execution

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