We are seeking a visionary AI & Digital Transformation Manager to lead the organization’s artificial intelligence strategy and implementation. This role will act as a key bridge between business operations and technology partners, ensuring AI solutions align with premium service standards and ambitious growth objectives.
Key Responsibilities - Own and drive the end-to-end AI transformation roadmap
- Lead the selection, onboarding, and management of AI vendors and technology partners
- Oversee implementation of AI-powered customer service tools (e.g., chatbots, intelligent email systems, personalization engines)
- Collaborate with cross-functional teams (Operations, Sales, Customer Experience) to identify AI opportunities and measure ROI
- Manage AI pilots from concept through to full deployment within defined timelines and budgets
- Train and upskill internal teams on AI tools, workflows, and adoption
- Moni...