Business Segment: Insurance & Asset Management

Company: Liberty Group Limited

Location: ZA, GP, Johannesburg, 17 Melrose Boulevard

Job Overview

To serve as the primary point of contact for clients engaging with the investment platform. The role exists to provide accurate, timely, and client‑centric support that empowers investors to make informed decisions and navigate the platform with confidence. By delivering high‑quality service, resolving queries, and facilitating transactions within regulatory and operational guidelines, the Investor Line Agent enhances the overall client experience, drives platform adoption, and upholds the organisation’s commitment to trustworthy, accessible investment services.

Key Responsibilities

• To provide callers with a first‑time resolution to queries in order to provide quality service within the required SLA framework, business rules and regulatory requirements through the execution of pred...