This role supports the Product Support team and technicians by ensuring best management practices are followed.
Key Responsibilities
Meeting performance criteria
Achieving service delivery objectives.
Following procedures and promoting a customer-focused service.
Implementing and maintaining actions aligned with the company's strategic vision.
Schedule, plan, and communicate the technician’s service activity to relevant staff member(s) and customers.
Assigning of technicians to attend to services, breakdowns, engineering, spray booth, and booking of all jobs on mobile tech.
Following up on all WIP jobs in progress, daily
Follow up daily on all work-in-progress (WIP) jobs.
Handle customer calls, complaints, and queries, ensuring they are addressed and communicated back to customers.
Plan and arrange for machines to be brought to the workshop, assign technicians, and oversee the process until the machine is delivered.
Coordinate with internal customers...