Responsibilities

• Greet and assist after-sales customers; provide consultation and service guidance
• Perform product intake and create work orders according to company policies
• Assist customers with repair, return, exchange, and inspection processes
• Track repair progress and proactively update customers on status
• Handle initial complaints and unusual issues; provide basic resolution or escalates as needed
• Help maintain order and a positive customer experience in the service area
• Complete other tasks assigned by management

Requirements

• Associate degree or higher (no major restriction)
• English B1 level & conversational Spanish
• Customer service, retail, or after-sales experience preferred
• Strong communication skills and service awareness
• Proficient in office software and basic system operations
• Ability to work under pressure and handle unexpected...