To oversee and enhance the entire admissions process, ensuring exceptional service to prospective and current families while driving alignment with the organization’s mission, vision, and standards. The role involves team leadership, process optimization, collaboration across departments, and data-driven decision-making to attract, enroll, and retain students effectively.

Leadership and Team Management

• Manage all stages of the admissions process, from inquiry to enrollment, ensuring high-quality service.
• Champion and drive proper use, training, and improvement of all related tools, systems, and channels (helpdesk, CRM, VoIP, etc).
• Ensure the team possesses thorough knowledge of the organization's programs and services.

Growth of New Enrollees and Retention

• Develop and execute strategies to meet or exceed enrollment targets
• Analyze enrollment trends and metrics to make data-driven decisions.