Review and process incoming sales orders and ensure timely delivery to customers with zero tolerance on errors
Verify order details (product pricing, product, customer information, correct source plant and proactively identifying and resolving discrepancies before this impact the load plan)
Ensure customers receives order confirmations
Ensure orders are confirmed before planning and orders are confirming on the day for the day (BULK sales) to avoid revenue loss caused by divert cost
Ensure customer complaints are registered on CRM, followed up and resolved within the PPC SLA
Communicate with clients regarding the status of their orders and deliveries, this includes orders not fulfilled due to payment not received
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