**Description**

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Responsibilities:

· Interact with patients, visitors, and staff while complying with all UNC Health policies, HIPAA regulatory guidelines, and departmental policies. Assist and respond to customer inquiries and needs in person, by phone, and/or electronic communication.

· Schedule and reschedule appointments, check in/check out all appointments, assist patient with use of kiosk if applicable, collect copayments, pre-payments, and prior balances owed. Balance cash drawer, reconcile discrepancies, and secure cash payments and checks. Ensure c...