Job Overview

Position to answer and manage incoming phone calls in English and Spanish, process medical record requests, prepare and transmit medical records to law firms, insurance carriers, and third‑party administrators for accident or liability cases, handle sensitive client information, maintain client files, respond to status requests, obtain insurance authorizations, and maintain accurate documentation.

Key Responsibilities

• Answer and manage incoming phone calls in English and Spanish
• Process medical record requests accurately and efficiently
• Prepare, organize, and transmit medical records and related documentation to law firms, insurance carriers, and third‑party administrators involved in accident or liability cases
• Handle sensitive client information with strict confidentiality, adhering to data protection regulations (e.g., HIPAA)
• Organize and maintain client files, tracking important deadlines and docum...