Summary We are looking for an Admin / Guest Experience Executive to manage guest communications, owner updates and administrative tasks. Acts as the first point of contact for guests and supports operational workflows.
Key Responsibilities - Respond to guest inquiries and bookings via PMS (Hostaway).
- Coordinate check-in/check-out schedules with the Operations Manager.
- Monitor guest reviews and escalate complaints to the Operations Manager.
- Update management on unit statuses and guest feedback.
- Assist with reports on occupancy revenue and maintenance alerts.
- Support inventory tracking of consumables and amenities.
- Ensure smooth communication between operations cleaning teams and management.
- Maintain all books, reports, folders, and files related to company operations.
Qualifications & Skills - Experience in hospitality or customer service.
- Proficienc...