Admin and Customer Service Executive

Responsibilities

• To efficiently handle inbound and outbound customer call inquiries as well as face-to-face interactions to ensure customer satisfaction by providing excellent Customer Services.
• Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
• Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
• To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution.
• Execute division policy and ensure full adoption and comply with workflow or standard operation procedures
• Striving to achieve and maintain overall performance adhering to SLA.
• Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.

Requ...