Key Expectations

Able to achieve the targets and exceed them consistently.

Contribute ideas and suggestions to improve the process.

Identify issues/patterns in the process and advice solutions

Record and maintain all the productivity data in the respective DB/excel sheets

Performed all activities free from errors.

Functional Tasks

Serve as the 1st Level of Escalation for Queries for Staff across the floor.

Check/Verify Individual Productivity & Accuracy Numbers updated in the shared database.

Maintain communication with counterparts in the Area and seek regular feedback on team’s performance.

Perform tasks of the coordinator when needed.

Delivery of service level components, quality and productivity targets as per QEM and other agreed strategic initiatives.

Own and drive continuous improvement within the process through actively identifying such opportunities t...