Description
The Account Services Specialist plays a vital role in shaping the experience of our new and existing Brivo Reseller partners. The core focus is providing proactive support and managing administrative activities essential for maintaining a strong reseller network. The Account Services Specialist acts as a central communication hub, developing relationships with Brivo Resellers and internal stakeholders, including the sales team.
Key Responsibilities
The role involves a mix of administrative tasks, direct communication, and relationship management:
Reseller Management: Creating and managing new agreements for onboarded Brivo Resellers.
Customer Contact: Serving as the first point of contact for resellers via phone and web-based support, and responding to requests via email/phone.
Processing: Reviewing, approving, and processing essential a...