We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Position Summary**

Serves as day-to-day contact for customers - supports customer-level questions and requests on enrollment, claims questions, escalated issues, onsite meetings, educational sessions with students; serves as a liaison between Aetna Student Health and the customer.

**Responsibilities** :

+ Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.
+ Provides constituents with Aetna policy, plan design and benefit changes and n...