We are hiring an experiencedAccount Manager to lead a premium concierge team for a Grade A commercial development in Singapore.

This is a client-facing leadership role responsible for managing a full concierge team across office-hour and extended-hour operations. The ideal candidate should come from hospitality, premium property services, serviced offices, aviation, luxury retail, facilities services, or outsourced manpower operations.

• Act as the main point of contact between the company, client representatives and the deployed concierge team.
• Manage a team of 10 concierge personnel across office-hour and extended-hour rosters.
• Plan and maintain staff rosters to ensure full manpower coverage.
• Maintain accurate daily deployment, attendance and shift records.
• Manage leave planning, urgent absences, replacement staff and backfill activation.
• Handle escalated issues, complaints and service...