Requirements:

• 2–5 years of experience in account management, client servicing, or project coordination.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to manage multiple clients and priorities simultaneously.
• Understanding of service delivery or SaaS-based environments.
• Strong organizational skills with attention to detail.
• Problem-solving mindset with ability to handle escalations.
• Comfortable working in cross-functional teams.

Responsibilities:

• Manage a portfolio of assigned clients and ensure ongoing satisfaction.
• Serve as the main communication bridge between clients and internal teams.
• Oversee project/service delivery timelines, milestones, and expectations.
• Identify risks in delivery and proactively resolve client concerns.
• Drive account growth through upselling and expansion opportunities.