Serve as the primary point of contact for assigned Commercial and Large Enterprise accounts, ensuring strong client relationships and high service standards.
Demonstrate strong knowledge of telecommunications and ICT solutions, including connectivity, mobility, workspace collaboration, and related enterprise services.
Proactively manage and grow assigned accounts through regular client engagement, needs analysis, and value-based selling.
Drive service renewals, upsell and cross-sell opportunities to maximise account revenue and wallet share.
Work closely with internal stakeholders (Service Line teams, Operations, Finance, Legal, and Provisioning) to ensure timely and accurate service delivery.
Ensure adherence to Service Level Agreements (SLAs) and maintain high customer satisfaction, measured through NPS and other service KPIs.
Achieve individual monthly, quarterl...
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