Job Title: Account Management/Inside Sales Specialist
Job Description
We are seeking a dedicated professional to support our mid-west sales team and their customers. This role involves interacting with customers to provide information on products and services, collecting and entering orders, and ensuring customer satisfaction through timely communication and problem resolution.
Responsibilities

+ Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.

+ Collect and enter orders for products.

+ Field customer questions and complaints, forwarding issues to the appropriate specialist or staff when necessary.

+ Ensure that appropriate actions are taken to resolve customers’ problems and concerns.

+ Maintain customer accounts.

+ Provide timely communications to all internal departments and external customers.

+ Manage and provide solutions to cu...